m99999 Privacy Policy – How We Handle Your Data in Pakistan

1 Introduction

m99999 ("the platform", "we", "us") operates the online gaming platform accessible at m99999.app. When you register an account, make a deposit, place bets or contact our support team, you provide us with personal information. This Privacy Policy explains exactly what we do with that information.

We take the privacy of our players seriously. This isn't a legal document written to confuse — it's an honest explanation of our data practices. If you have questions that aren't answered here, please reach out to our support team via live chat.

By registering on m99999 and using the platform, you acknowledge that you have read this Privacy Policy and understand how your data is processed. This Policy should be read together with our Terms and Conditions, which govern your overall use of the platform.

2 Data We Collect

m99999 collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from payment processors when you deposit or withdraw. Here is a full breakdown:

Information you provide directly:

• Full name and date of birth (for account registration and age verification)
• Mobile phone number (for registration and account authentication)
• National ID or CNIC number (when identity verification is required)
• Payment method details — JazzCash number, Easypaisa number, bank account details, or card details as applicable
• Communication you send to our support team, including live chat transcripts and email messages

Information collected automatically when you use the platform:

• Device information — device type, operating system, browser type and version
• IP address and approximate geographic location (city/region level)
• Login timestamps and session duration
• Pages visited, games played, betting history and deposit/withdrawal transaction records
• Performance and error data to help us identify and fix technical issues

Information from payment processors:

• Transaction confirmations and reference numbers from JazzCash, Easypaisa, Raast and bank transfer processors
• Transaction status and timestamps

The table below summarises the main categories of data we collect and why:

3 How We Use Your Data

m99999 uses your personal data only for legitimate purposes related to running the platform and providing our services to you. Specifically, we use your data to:

• Create and manage your account — your registration information is used to set up and maintain your m99999 account, verify your identity and ensure only you can access your account.
• Process deposits and withdrawals — payment data is used to execute PKR transactions via JazzCash, Easypaisa, Raast, bank transfer and card payments.
• Apply bonuses and VIP tier benefits — your deposit activity and account status are used to calculate your VIP tier, apply reload bonuses and credit weekly cashback automatically.
• Provide customer support — your account information and support communication history help our team resolve queries accurately and efficiently.
• Prevent fraud and protect security — technical and transaction data is analysed to detect suspicious activity, duplicate accounts and potential misuse of bonuses.
• Improve platform performance — aggregated usage data helps us identify which games are popular, where technical issues occur and how to improve the mobile experience for Pakistani players on 4G connections.
• Send service communications — we may contact you via your registered phone number about important account activity such as login alerts, deposit confirmations or policy updates. We do not send unsolicited marketing without consent.
• Meet legal and compliance obligations — where required, we may retain or disclose data to comply with applicable legal processes.

m99999 does not use your personal data to build advertising profiles, sell data to third parties or engage in automated decision-making that significantly affects you without human review.

4 Legal Basis for Processing

m99999 processes your personal data on the following legal bases:

• Contract performance: Processing your registration data, payment data and transaction records is necessary to deliver the service you signed up for.
• Legitimate interests: Fraud detection, security monitoring, platform performance analysis and responsible gaming monitoring are legitimate operational interests of m99999 that do not override your fundamental privacy rights.
• Legal obligation: Some data retention and disclosure may be required by applicable laws or in response to valid legal requests.
• Consent: For optional features such as marketing communications, we process your data only with your explicit consent, which you may withdraw at any time.

5 Sharing Your Data

m99999 does not sell your personal data. We share data only with the following categories of third parties, and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the payment data necessary to execute your deposit or withdrawal transaction. Each processor operates under its own privacy and security framework.
• Game providers: Live casino and game platform providers may receive a session token and anonymised player ID to deliver game content. They do not receive your personal identity or payment information.
• Technical service providers: Cloud hosting, analytics and security infrastructure providers who process data strictly on our behalf under confidentiality agreements.
• Legal and compliance: Where required by a valid legal process or to protect against fraud or abuse, we may disclose data to appropriate authorities.

All third parties with whom we share data are required to handle it securely and use it only for the purpose for which it was shared. m99999 does not share your data with any party for marketing purposes without your explicit consent.

6 Payment Data Security

All deposit and withdrawal transactions on m99999 are processed over SSL (Secure Socket Layer) encrypted connections. This means data transmitted between your device and the m99999 platform is encrypted in transit and cannot be intercepted in readable form.

m99999 does not store your complete card numbers, JazzCash PINs or Easypaisa wallet passwords. When you complete a payment through any of our supported methods, the actual authentication (PIN entry, OTP confirmation) happens directly within the payment processor's own secured environment — not on m99999's servers.

Your PKR balance, transaction history and account information are stored on secured servers with access controls limiting which team members can view sensitive financial data. Access logs are maintained and reviewed regularly.

7 Cookies & Tracking Technologies

m99999 uses cookies and similar tracking technologies on the platform. Cookies are small data files stored on your device that help the platform remember your session, preferences and usage patterns.

Types of cookies we use:

• Essential cookies: Required for core platform functionality — keeping you logged in, maintaining your session and securing your account. These cannot be disabled without breaking the platform.
• Performance cookies: Help us understand how the platform is used, which pages load slowly and where errors occur. Data from these cookies is aggregated and anonymised.
• Preference cookies: Remember your settings such as language preference and display options between sessions.

m99999 does not use third-party advertising cookies or tracking pixels that follow your activity across other websites. Our cookies are limited to what is needed to operate and improve the platform itself.

You can control cookie behaviour through your browser settings. Note that disabling essential cookies will prevent you from logging in and using the platform. Performance and preference cookies can be disabled without affecting core functionality.

8 Data Retention

m99999 retains your personal data for as long as your account is active and for a reasonable period afterwards as required for legal, accounting and fraud prevention purposes.

• Active account data: Retained for the lifetime of your account plus a minimum period following closure to meet legal obligations.
• Transaction records: Deposit, withdrawal and betting history is retained for a minimum of five years from the date of the transaction for financial record-keeping purposes.
• Support communications: Live chat and email records are retained for two years following the resolution of a support query.
• Security and fraud data: IP logs and device fingerprint data used for fraud prevention are retained for the duration of any ongoing investigation and for up to two years after account closure.

When data is no longer required and retention obligations have been met, it is securely deleted or anonymised so it can no longer be linked to your identity.

9 Your Rights in Relation to Your Data

As a player on m99999, you have the following rights regarding your personal data. To exercise any of these rights, contact support via live chat or email at [email protected].

• Access: You can request a copy of the personal data m99999 holds about you.
• Correction: You can ask us to correct any inaccurate or incomplete personal data in your account.
• Deletion: You can request deletion of your personal data, subject to any legal retention obligations that apply. Note that deletion of your account data will result in account closure.
• Restriction: In certain circumstances, you can ask us to restrict how we process your data rather than delete it.
• Objection: You can object to processing carried out on the basis of legitimate interests where you believe your individual circumstances outweigh our interests.
• Withdrawal of consent: Where processing is based on your consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

m99999 will respond to data rights requests within 30 days. In complex cases, a further 60-day extension may apply with written notification provided to you within the initial 30 days.

10 Account Security — Your Responsibilities

While m99999 implements technical security measures on its side, protecting your account also depends on you. Your responsibilities include:

• Keeping your account login credentials (username and password) confidential. Do not share them with anyone, including family members.
• Using a strong, unique password for your m99999 account — one that you don't use for other apps or services.
• Logging out of your m99999 account when using a shared or public device.
• Contacting m99999 support immediately if you suspect your account has been accessed without your authorisation.

m99999 is not liable for losses or damages arising from your failure to keep your credentials secure, unless the breach was caused by our own negligence or security failure.

11 Children's Privacy

m99999 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. If we become aware that a person under 18 has registered an account or submitted personal data, we will close the account immediately and delete the associated data.

If you are a parent or guardian and believe that a minor has registered on m99999 using your or their personal information, please contact our support team immediately so we can take appropriate action.

12 Changes to This Privacy Policy

m99999 may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in the platform's features or applicable legal requirements. When material changes are made:

• The "Last updated" date at the top of this page will be changed.
• Where practical, we will notify active players via a dashboard notification when significant changes are published.

We recommend checking this page periodically. Continuing to use m99999 after a policy update constitutes acceptance of the revised terms. If you disagree with any changes, you may request account closure by contacting support.

13 Contact & Data Requests

For any questions about this Privacy Policy, or to submit a data access, correction or deletion request, please contact the m99999 support team:

• Live chat: Available 24/7 directly through the m99999 platform after logging in.
• Email: [email protected] — please include your registered username and a clear description of your request.

We aim to respond to all privacy-related queries within 30 days. If your request is complex or involves multiple data categories, we will acknowledge it within the initial 30 days and provide a timeline for full resolution.